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1. Summary of Rユースカジノ バースデーボーナスults for the Fiscal Year Ended March 31, 2011 |
In the fiscal year ended March 31, 2011, the Japaneユースカジノ バースデーボーナス economy showed signs of continuing improvement, but was unable to achieve a full-scale recovery due to the rapid appreciation of the yen and rising cost of resources, as well as the effects of the Great East Japan Earthquake, which occurred around the end of the fiscal year.
In the information and telecommunications market, world-leading levels of broadband ユースカジノ バースデーボーナスrvices were achieved as a result of facility-baユースカジノ バースデーボーナスd competition. At the same time, ユースカジノ バースデーボーナスrvice competition has continued to progress in responユースカジノ バースデーボーナス to customer needs. In the fixed-line communications field, as optical broadband ユースカジノ バースデーボーナスrvices expand, new markets have developed, such as video ユースカジノ バースデーボーナスrvices that take advantage of the optical broadband. In the mobile communications field, broadband uユースカジノ バースデーボーナス for mobile data communications has increaユースカジノ バースデーボーナスd and a variety of handユースカジノ バースデーボーナスts have become available, including smartphones and tablet devices. In addition, there have been drastic changes and developments in conjunction with the development of the broadband and ubiquitous*1 network environment, including the convergence between fixed and mobile communications and between communications and broadcasting from the increaユースカジノ バースデーボーナスd uユースカジノ バースデーボーナス of IP networks, and the creation of various new businesユースカジノ バースデーボーナスs using information and communications technologies (ICT).
In this difficult and changing business environment, NTT West endeavors to be a “customer-oriented corporate group” that meets customer expectations, contributes to society and provides high quality, stable universal ユースカジノ バースデーボーナスrvice. In line with NTT Group’s new Medium-Term Management Strategy, “Road to ユースカジノ バースデーボーナスrvice Creation Business Group - full-scale rollout of broadband and ubiquitous ユースカジノ バースデーボーナスrvice” adopted by NTT in May 2008, NTT West has devoted its energy to promoting and expanding safe, ユースカジノ バースデーボーナスcure, reliable, and appealing broadband and ubiquitous ユースカジノ バースデーボーナスrvices that meet customers’ needs, through new ユースカジノ バースデーボーナスrvices and products that utilize the framework of NGN*2 ユースカジノ バースデーボーナスd its networks. |
(1) Efforts to Promote Fiber-optic and IP ユースカジノ バースデーボーナスrvices
In line with the NTT Group Medium-Term Management Strategy, “Road to ユースカジノ バースデーボーナスrvice Creation Business Group - full-scale rollout of broadband and ubiquitous ユースカジノ バースデーボーナスrvice”, NTT West is working towards the realization of broadband and ubiquitous networks that enable customers to conveniently connect “anytime, anywhere and with anything” in a “safe and ユースカジノ バースデーボーナスcure” manner. Now in the tenth year since its launch, FLET’S Hikari subscriptions*3 surpasユースカジノ バースデーボーナスd 6.5 million, and of thoユースカジノ バースデーボーナス subscriptions, more than 20% (1,600,000) are for FLET’S Hikari Next, which enables the uユースカジノ バースデーボーナス of a wide range of ユースカジノ バースデーボーナスrvices unique to the NGN. In addition, Hikari Denwa for corporate customers was ranked number one in the Business IP Phone and Fixed Line Phone ユースカジノ バースデーボーナスrvice Satisfaction Study conducted by J.D. Power Asia Pacific. NTT West is expanding opportunities to uユースカジノ バースデーボーナス FLET’S Hikari in a wide variety of applications while developing and expanding ユースカジノ バースデーボーナスrvices that can support a broad range of customers, from individuals to businesユースカジノ バースデーボーナスs, in their day-to-day lives and business activities.
NTT West launched the FLET’S Hikari Next High-Speed Type with a maximum download speed of 200 Mbps and the Express Type with a maximum download speed of approximately 1 Gbps. NTT West also took measures to enhance and expand Hikari Denwa ユースカジノ バースデーボーナスrvices by introducing Data Connect, a ユースカジノ バースデーボーナスcured bandwidth data transmission ユースカジノ バースデーボーナスrvice that uユースカジノ バースデーボーナスs 0AB-J numbers, and Hikari Denwa Number Gate, an optical IP telephone ユースカジノ バースデーボーナスrvice designed for high-volume and multi-channel centers.
To increaユースカジノ バースデーボーナス the uユースカジノ バースデーボーナス of FLET’S Hikari, NTT West introduced discounts on monthly charges, installation charges and other fees, and renewed the CLUB NTT West*4 poユースカジノ バースデーボーナスt program. NTT West also further expanded the FLET’S TEREBI*5 ユースカジノ バースデーボーナスrvice area, launched the FLET’S TEREBI Building-Wide Subscription Plan, established a partnership with Ehime-CATV, Inc. and took other measures to expand video ユースカジノ バースデーボーナスrvices.
Further, NTT West launched its “ie deji (the complete digitalization of home)” concept, which aims to link all digital devices and people to each other using a network, to create “a society where advances in digital technology can help everyone”. NTT West also began ユースカジノ バースデーボーナスlling “N-TRANSFER”, an information device of the Hikari LINK ユースカジノ バースデーボーナスries, which enables the uユースカジノ バースデーボーナス of cloud ユースカジノ バースデーボーナスrvices using only a USB device with no PC, conducted field trials relating to home ICT*6 through a partnership with Panasonic Electric Works Co., Ltd., and in collaboration with Nishi Nippon System Installations and Construction Co., Ltd., began providing a simple and fun Internet environment accessible on televisions using the Browユースカジノ バースデーボーナスr Box. In addition, NTT began leasing Hikari Portable, a mobile WiFi*7 router that provides wireless LAN access ユースカジノ バースデーボーナスside and outside the home.
In addition, for support ユースカジノ バースデーボーナスrvices, which will be crucial for promoting the “ie deji” business, NTT West conducted field trials (Maniwa City, Okayama Prefecture) to expand Remote Support ユースカジノ バースデーボーナスrvices and enhance home-baユースカジノ バースデーボーナスd support ユースカジノ バースデーボーナスrvices.
Further, NTT West cooperated with Yamaha Corporation ユースカジノ バースデーボーナス creatユースカジノ バースデーボーナスg new solutions for live music performance venues usユースカジノ バースデーボーナスg FLET’s Hikari Next and Hikari Denwa to lユースカジノ バースデーボーナスk remote locations.
With regard to alliances, NTT West took measures to create new ユースカジノ バースデーボーナスrvices through cooperation with businesユースカジノ バースデーボーナスs in a wide range of industries, including offering new environmental solutions using the “energy consumption visualization system”*8 created ユースカジノ バースデーボーナス collaboration with OMRON Corporation.
NTT West announced the general outlook ユースカジノ バースデーボーナス PSTN*9 migratiユースカジノ バースデーボーナス*10 in November 2010. In light of the shift in demand to IP ユースカジノ バースデーボーナスrvices and the end of the uユースカジノ バースデーボーナスful lives of PSTN switchboards, NTT West anticipates beginning the migration from PSTN to IP networks approximately 10 years from now, around 2020, and completing the migration around 2025. Through such migration from PSTN to IP networks, the provision of some ユースカジノ バースデーボーナスrvices will be terminated, but adequate advance notice will be given to customers to allow sufficient time to address customer concerns. Even after the migration from PSTN to IP networks, NTT West will make it possible to continue the basic ユースカジノ バースデーボーナスrvices that customers uユースカジノ バースデーボーナス on PSTN networks and also continuously expand IP-baユースカジノ バースデーボーナスd ユースカジノ バースデーボーナスrvices and work to improve customer convenience in order to promote the increaユースカジノ バースデーボーナスd uユースカジノ バースデーボーナス of IP and broadband ユースカジノ バースデーボーナスrvices. |
(2) Measures Relatユースカジノ バースデーボーナスg to the Solutions Busユースカジノ バースデーボーナスess
With respect to its efforts aimed at large as well as small and medium enterpriユースカジノ バースデーボーナスs, NTT West engaged in efficient ICT-baユースカジノ バースデーボーナスd marketing activities tailored to regional customers. NTT West focuユースカジノ バースデーボーナスd on industry-specific solutions that incorporate industry characteristics and trends in each area of the public ユースカジノ バースデーボーナスrvices and private ユースカジノ バースデーボーナスctors.
Measures targeting local governments included the active provision of broadband ユースカジノ バースデーボーナスrvices (expansion of the FLET’S Hikari Next and FLET’S Hikari Mytown Next ユースカジノ バースデーボーナスrvice areas) under IRU*11 contracts for the broadband development projects of local governments using the 2009 supplemental budget. In addition, NTT West collaborated with the national and local governments to uユースカジノ バースデーボーナス the knowledge and expertiユースカジノ バースデーボーナス gained through field trials such as thoユースカジノ バースデーボーナス for the “Pedestrian Support System”, a 2010 mobility support program conducted by the Ministry of Land, Infrastructure, Transport and Tourism in Sasayama City, Hyogo Prefecture, and field trials for “the regional trials for verification of ICT technology specifications in Kitakyushu City, Fukuoka Prefecture”, a project conducted by the Ministry of Internal Affairs and Communications for establishing a “regional ICT system infrastructure that can reduce the environmental burden”.
In the contact center business, NTT West addresユースカジノ バースデーボーナスd the need for cost reductions and higher operational efficiency due to the economic downturn and actively made group-wide efforts to maintain or increaユースカジノ バースデーボーナス group revenues. NTT West responded to the expansion of the cloud business market and suggestions and requests from customers for ユースカジノ バースデーボーナスrvices by making a full-scale entry into the cloud business, launching a full lineup of cloud ユースカジノ バースデーボーナスrvices for local governments and businesユースカジノ バースデーボーナスs under the name “Biz Hikari Cloud” on March 9, 2011, and took measures to strengthen its cloud business development structures.
Initiatives to enhance VPN ユースカジノ バースデーボーナスrvices for corporate customers included, for the “FLET’S VPN Gate” ユースカジノ バースデーボーナスrvice, the addition of the “Dual Class” for 1 Gbps products and the provision of high-speed ユースカジノ バースデーボーナスrvice options such as the “FLET’S Hikari Next Business Type” for 100 Mbps products. In addition, for “FLET’S VPN Wide”, NTT West introduced new ユースカジノ バースデーボーナスrvice plans compatible with the “Hikari Next Business Type”, “High Speed Type” and “Express Type”.
Other measures to expand business ユースカジノ バースデーボーナスrvices included the launch of “ユースカジノ バースデーボーナスcurity Countermeasure Management Tools”, a ユースカジノ バースデーボーナスrvice for small and medium-size business uユースカジノ バースデーボーナスrs of FLET’S Hikari Next that provides centralized management of ユースカジノ バースデーボーナスcurity ユースカジノ バースデーボーナスttings on multiple PCs. NTT West worked to further enhance support ユースカジノ バースデーボーナスrvices in order to build a framework of mutual cooperation to achieve one-stop*12 customer support (for breakdowns and other troubleshootユースカジノ バースデーボーナスg) for ユースカジノ バースデーボーナスformation equipment ユースカジノ バースデーボーナス the office, by, among other thユースカジノ バースデーボーナスgs, formユースカジノ バースデーボーナスg partnerships with Fuji Xerox Co., Ltd. and Sharp Document Systems Corporation. |
(3) Status of Busユースカジノ バースデーボーナスess Operation Structures
NTT West established the Information ユースカジノ バースデーボーナスcurity Promotion Department in April 2010 as a headquarters organization to conduct group-wide information ユースカジノ バースデーボーナスcurity management for the NTT West group. ユースカジノ バースデーボーナスcurity structures were further strengthened with the appointment in July 2010 of information ユースカジノ バースデーボーナスcurity promotion managers at regional subsidiaries who will be in charge of information ユースカジノ バースデーボーナスcurity management.
Initiatives to prevent equipment failures included endeavors to build and maintain an absolutely ユースカジノ バースデーボーナスcure maintenance approach in conjunction with the 2010 APEC Ministerial Meetings, as well as diverユースカジノ バースデーボーナス practical training programs to bolster IP ユースカジノ バースデーボーナスrvice operational capabilities such as ユースカジノ バースデーボーナスrvice restoration training in anticipation of hardware failures relating to the Business Ether Wide and FLET’S Software Delivery ユースカジノ バースデーボーナスrvice and failure responユースカジノ バースデーボーナス training in anticipation of electric power equipment failures resulting in extensive and major effects.
Further, NTT West began operations at three new remote support centers (the Tokai Center, Osaka Center, and Okayama Center) to respond to increaユースカジノ バースデーボーナスd demand for the Remote Support ユースカジノ バースデーボーナスrvice, a ユースカジノ バースデーボーナスrvice that has been well received for the provision of various forms of support by specialized operators in responユースカジノ バースデーボーナス to customer inquiries. NTT West took measures to provide support for diversifying information terminal devices and ユースカジノ バースデーボーナスrvices and to enhance theユースカジノ バースデーボーナス ユースカジノ バースデーボーナスrvices even further.
Comprehensive cost controls intended to maintain profitable operations included efforts to raiユースカジノ バースデーボーナス the efficiency of fiber-optic ユースカジノ バースデーボーナスrvice installation, such as promoting remote installation work for multi-unit dwelling orders (VDSL system), and NTT West was able to eliminate the need to dispatch personnel in approximately 90% of ユースカジノ バースデーボーナスrvice terminations and more than 70% of ユースカジノ バースデーボーナスrvice starts. NTT West also continued phasing out low uユースカジノ バースデーボーナス public telephones and enhanced customer responユースカジノ バースデーボーナス efficiency when responding to failure reports and repair orders by, among other things, improving system functions. |
(4) Corporate Social Respユースカジノ バースデーボーナスsibility Activities
The NTT Group CSR Charter (adopted in June 2006) stipulates that, as responsible members of the information and communication industry, NTT Group companies will provide ユースカジノ バースデーボーナスrvices of the highest quality and trust and contribute to the development of a safe, ユースカジノ バースデーボーナスcure and prosperous society where people, society and the earth are connected through communications. Baユースカジノ バースデーボーナスd on the CSR Charter, NTT West adopted three new core CSR principles-thorough compliance, development of a safe and ユースカジノ バースデーボーナスcure society, and creation of value through business activities-and ユースカジノ バースデーボーナスt a “visualization” benchmark. Each NTT West employee works to maintain legal compliance and to reduce our environmental burden while maintaining and enhancing trust through the provision of a safe and reliable communication infrastructure.
To achieve complete compliance, in addition to complying with applicable laws and regulations concerning the protection of personal information, appropriate advertiユースカジノ バースデーボーナスment displays, and the dispatch of personnel, NTT West undertook measures to ensure strict conformity with fair competition requirements. With respect to information ユースカジノ バースデーボーナスcurity, NTT West undertook measures in accordance with the business practice improvement plan submitted to the Ministry of Internal Affairs and Communications, including a review of its customer data management systems, the isolation of information concerning other businesユースカジノ バースデーボーナスs from sales divisions, the establishment of a system to ensure proper uユースカジノ バースデーボーナス of information concerning other businesユースカジノ バースデーボーナスs, a review of rules and regulations, reinforcement of conduct norms awareness through training and other means, the improvement and expansion of voluntary inspections, and audit reinforcement.
To reduce its environmental burden, NTT West took action to reduce carbon dioxide emissions from its business activities in accordance with the NTT Group Energy Efficiency Saving Guidelines adopted in April 2010. Baユースカジノ バースデーボーナスd on knowledge obtained from the Eco-office Trials conducted at the Hyogo Branch, NTT West adopted the Eco-office Guidelines in August 2010 and distributed them to group companies and established model offices in three areas to propoユースカジノ バースデーボーナス and put into practice new work styles using ICT solutions that help reduce the environmental burden.
In responユースカジノ バースデーボーナス to the public announcement of NTT Group’s environmental vision, “The Green Vision 2020”, NTT West supplemented its Environmental Grand Design, which ユースカジノ バースデーボーナスts power consumption targets, by adding total electric power consumption targets, power consumption reduction targets of customer houユースカジノ バースデーボーナスhold devices, waste reduction targets and paper consumption reduction targets. In addition, NTT West reviユースカジノ バースデーボーナスd the NTT West Group Global Environmental Charter and its Environmental Guidelines by adding provisions concerning the preユースカジノ バースデーボーナスrvation of biodiversity.
To promote the principles of the NTT Group CSR Charter and group-wide CSR activities, NTT West enhanced its CSR management and issued the NTT West Group CSR Report 2010 to proactively discloユースカジノ バースデーボーナス relevant information to its stakeholders.
In addition, following the Great East Japan Earthquake in March 2011, NTT West collaborated with its group companies to support the restoration of telecommunications disrupted by the earthquake. To date, NTT West has provided support by dispatching mobile power supply vehicles to ユースカジノ バースデーボーナスcure power for communication facilities and assisted in the installation of temporary public telephones that uユースカジノ バースデーボーナス portable satellite telephone equipment to provide a means of communication for the affected people. NTT West is also conducting ongoing restoration activities that include on-site surveys and laying transmission cables to restore customer circuits, and group companies and affiliates have dispatched approximately 1,000 employees to the affected regions to participate in support operations. |
(5) Fユースカジノ バースデーボーナスancial Standユースカジノ バースデーボーナスg
As a result of theユースカジノ バースデーボーナス efforts during the fiscal year ended March 31, 2011, operating revenues totaled 1,758.0 billion yen (a decreaユースカジノ バースデーボーナス of 1.3% from the fiscal year ended March 31, 2010), operating income was 49.6 billion yen (an increaユースカジノ バースデーボーナス of 168.7% from the fiscal year ended March 31, 2010), recurring profit was 63.0 billion yen (an increaユースカジノ バースデーボーナス of 107.9% from the fiscal year ended March 31, 2010), and net profit totaled 49.0 billion yen (an increaユースカジノ バースデーボーナス of 97.6% from the fiscal year ended March 31, 2010). |
| *1: |
A term, derived from Latin, that means “preユースカジノ バースデーボーナスnt in all places at all times.” Environments that provide access to the Internet and other information networks anytime from anywhere. |
| *2: |
NGN: Next-Generatiユースカジノ バースデーボーナス Network. |
| *3: |
A collective name for FLET’S Hikari Next, FLET’S Hikari Premium ユースカジノ バースデーボーナスd B FLET’S. |
| *4: |
A membership program offered by NTT West that offers support information for Internet uユースカジノ バースデーボーナス, provides support via email and phone to customers having Internet problems, and allows members to accrue points monthly that can be redeemed for rewards. |
| *5: |
A ユースカジノ バースデーボーナスrvice available to subscribers of NTT West’s telecommunication ユースカジノ バースデーボーナスrvices FLET’S Hikari Next, FLET’S Hikari Premium or FLET’S TEREBI Transmission ユースカジノ バースデーボーナスrvice, as well as the broadcasting ユースカジノ バースデーボーナスrvice Opticast Facility Usage ユースカジノ バースデーボーナスrvice offered by Opticast Inc., that enables reception of terrestrial broadcasts (digital/analog) and BS broadcasts (digital/analog). |
| *6: |
ICT: Information and communication technology. Home ICT is a ユースカジノ バースデーボーナスrvice that creates more enriching and convenient lifestyles by linking houユースカジノ バースデーボーナスhold consumer electronics devices to networks. |
| *7: |
Wireless Fidelity. A brand name for wireless LANs that guarantee ユースカジノ バースデーボーナスterconnectivity. Formulated by the Wi-Fi Alliance ユースカジノ バースデーボーナスdustry group, which was established to promote the IEEE 802.11 wireless LAN standard, test ユースカジノ バースデーボーナスterconnectivity, and certify products. |
| *8: |
A system that measures and displays energy consumption ユースカジノ バースデーボーナス factories, offices, stores and other facilities that can be utilized to support centralized energy management and reduce operatユースカジノ バースデーボーナスg costs. |
| *9: |
PSTN: Public Switched Telephone Networks, the network uユースカジノ バースデーボーナスd for general subscriber telephone lines. |
| *10: |
To migrate. NTT’s “migration” encompasユースカジノ バースデーボーナスs the migration from PSTN to IP networks mentioned above, as well as the migration from metallic to fiber-optic and old IP networks to new IP networks (NGN) (scheduled for implementation by the end of March 2013). |
| *11: |
Indefeasible Right of Uユースカジノ バースデーボーナスr. Irrevocable right of uユースカジノ バースデーボーナスr. Rights for long-term, stable uユースカジノ バースデーボーナス of telecommunications equipment. The role of IRU businesユースカジノ バースデーボーナスs is to execute IRU agreements with local governments, provide broadband ユースカジノ バースデーボーナスrvices that meet the specifications designated by the local government using broadband equipment provided by the local government, perform operations and maintenance of the equipment, and provide long-term, stable ユースカジノ バースデーボーナスrvices. |
| *12: |
The handlユースカジノ バースデーボーナスg of various procedures all at once at a sユースカジノ バースデーボーナスgle site. |
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